Participant Access
For enrolled learners completing assigned courses, viewing progress, or downloading certificates.
Participant LoginLogin Help
Find the right login path, check the most common access issues, and get back into your EBPI training account.
Before You Contact Support
Quick things to check.
If one of these items is off, your account can look missing even when it already exists.
- Use the same email address your agency used for enrollment.
- Confirm you are using the login path for your role.
- Check your inbox and spam folder for an enrollment or password email.
- Try resetting your password from the login screen.
- If you still cannot get in, contact support with your name, email, agency, and course.
Login FAQs
Answers to common login and account questions.
Use these quick answers when you need help finding the right login path, resetting access, or confirming account details.
How do I log in to my training account?
Go to the Participant Login page and sign in using the email address connected to your EBPI training enrollment. After logging in, you will be taken to your training dashboard where you can view your assigned courses, lessons, quizzes, progress, and certificates.
Where is the participant login page?
Participants can log in by going to /dashboard. If you are not already logged in, the system will prompt you to log in before showing your training dashboard.
Where do agency admins log in?
Agency admins can log in by going to /agency-dashboard. Once logged in, agency admins can view staff enrollments, course progress, completion status, certificates, license usage, and CSV training reports.
I forgot my password. What should I do?
Click the "Lost your password?" link on the login page. Enter the email address connected to your training account, and WordPress will send you a password reset link. If you do not receive the email, check your spam or junk folder.
I never received my welcome email. What should I do?
First, check your spam, junk, promotions, or quarantine folder. The welcome email may include a password setup link and dashboard access instructions. If you still cannot find it, contact your agency administrator or EBPI support and provide the email address used for your training enrollment.
What email address should I use to log in?
Use the same email address that was submitted when your agency enrolled you or when your training account was created. If your agency used a different email address, your account may be tied to that address instead.
Why can't I see any courses after logging in?
If your dashboard is empty, your account may not yet be enrolled in a course. Contact your agency administrator or EBPI support to confirm that your enrollment has been completed.
Why does it say "Access denied" when I visit the agency dashboard?
The agency dashboard is only available to approved agency admin users. If you are a participant, use the participant dashboard instead. If you believe you should have agency access, contact EBPI support or your organization's main administrator.
Can I use the same login for multiple courses?
Yes. If your agency enrolls you in multiple EBPI courses, they should appear in the same participant dashboard under your account.
Can an agency admin see staff progress?
Yes. Approved agency admins can view staff enrollments, progress percentages, completion status, certificates, and available license counts from the agency dashboard.
Can I access my training on a phone or tablet?
Yes. The training dashboard is web-based and can be accessed from a phone, tablet, laptop, or desktop computer. For the best experience, use an updated browser such as Chrome, Edge, Safari, or Firefox.
Why is my certificate not showing?
Certificates are generated after all required course items are completed. This may include lessons, quizzes, and passing requirements. If you completed the course and still do not see a certificate, refresh your dashboard or contact support.
How do I verify a certificate?
Go to the Certificate Verification page and enter the certificate number shown on the certificate. The verification page will confirm whether the certificate was issued by the EBPI Training Command Center.
What should I do if my login link expired?
Password setup and reset links can expire. Go back to the login page and use the "Lost your password?" link to request a new password reset email.
Who should I contact if I still cannot log in?
Contact EBPI support or your agency administrator. Be sure to include your full name, email address, agency name, and the course you are trying to access.
Still Need Help?
Send the support team the details they need.
Include your agency name, course name, and the email address you used when you were enrolled.